Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and any disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. There are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Confidentiality
Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our employees and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Availability
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Cookies
Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause]
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and Trademark
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
Communication
We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
This company is registered in England and Wales, Company No 4833352, registered business address: 10-10A Ashley House, Ashley Road, London, N17 9LZ
Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
General
The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site Clients’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. © A Furry World Ltd 2018 All Rights Reserved
We understand that deciding whom to entrust with the care of your precious companion is a difficult and possibly even daunting process. Hopefully, our Testimonials and client Reviews will help you feel confident and happy to choose us.
Since our beginnings in 2003, we have offered a comprehensive range of personalised pet care services including small pet boarding, small pet visiting, cat sitting, house-sitting, cat behaviourist and dog walking.
We are proud to be recommended by vets and pet professionals as well as consistently receive 5-star reviews from our clients from all over London and beyond.
Your peace of mind and the happiness and safety of your pet is of paramount importance to us and when choosing to become part of our community and trusting us to take care of your precious pet we can reassure you that we are a family-run business with a tight-knit team of pet carers offering total accountability, reliability and genuine pet lovers care.
We are a team of dedicated pet professionals with a great love for pets.
Most of our carers have either long-term working experience with pets and/or professional education in animal care including Vet Nurses, Animal Behaviourists, Pet Hospital Assistants and Pet Bloggers.
All our pet carers are security vetted and public liability insured and we provide thorough in-house cat care training including Cat First Aid to ensure that carers are well equipped and confident cat carers.
Boarding is offered in a home environment often referred to as a critter boutique hotel. Over the years we have provided: rabbit boarding, hamster boarding, guinea pig boarding, gerbil boarding, giant African snail boarding, ferret boarding, hedgehog boarding, rat boarding, chinchilla boarding and more.
At present we offer boarding for Rabbits, Guinea Pigs, Hamsters and Gerbils.
Our critter visiting services is offered every day of the year as once or twice daily check-ins and is offered to visit most critters including rabbit visits, guinea pig visits, hamster visits, and gerbil visits.
Our sister company CitiKiti has since its beginnings as a Cat Sitter service in North London Islington, N1 taken pride in offering the very best in professional & reliable holistic cat care with an emphasis on pampering, play and TLC. Our Cat Sitters are all dedicated professionals with a great love of cats. Most have either long-term working experience with cats and/or professional education in animal care.
Cats are territorial creatures of habit and can find catteries very stressful and upsetting. It is generally agreed by pet professionals that they are most relaxed and comfortable staying in their own homes when "parents" go away for short or long breaks. Travelling to and from catteries can also be stressful for both you and your cat. Our Cat Sitting service means your cat can stay home whenever you are away.
Since the beginning of 2019 CitiKiti has also offered cat behaviour therapy as well. Cat behaviour therapy can help if your cat is urine marking, stressed, anxious, aggressive, destructive or urinating or defecating outside the litter tray. The CitiKiti Cat Behaviourist can also offer advice on getting cats to get along, getting cats and dogs to live together peacefully, and taking care of kittens or older cats. Our Cat Behaviourist offers home consultations in London and in some cases worldwide video consultations work as well.
AREAS WE COVER
The areas we visit and have clients travel from include the below but if you are looking for a service in areas that are not listed feel free to contact us and we will see what we can do.
VISITING
Since our beginnings in 2003, we have offered home visit services and the areas we currently cover for our cat sitting and small pet visiting services include: Hoxton, Shoreditch, E2, Bethnal Green, Fish Island, E3, Bow, Hackney Wick, Mile End, E5, Clapton, Hackney Marshes, E8, Hackney, Dalston Kingsland, E9, N1, Islington, Angel, Barnsbury, Canonbury, Clerkenwell, De Beauvoir Town, Hoxton, Pentonville, Shoreditch, N5, Highbury, N6, Highgate, N16, Stoke Newington, Shacklewell.
BOARDING
We have clients travelling from great distances to bring their rabbits, hamsters, guinea pigs and other small pets to our North and East London boarding facilities. Not only from greater London but also Essex, Kent, USA, Europe, Hong Kong and more.
Proven track record - A Furry World - was established in 2003 and when searching the web, speaking with your local vets and visiting our Review Page you will discover that we come highly recommended including in some of the most important areas such as reliability, trustworthiness and knowledge.
Not a search engine - We are a family-run business with a large team of genuine pet lovers. As the team works for us not as individuals you can rest assured that we are accountable and reliable and we will insure that your pet is taken care of even if your booked carer falls ill during an assignment.
First Aid Training - A Furry World is pleased to work with Vet Helen Dennis (VetMB MA MRCVS) who runs our pet first aid training courses. This insures that our carers are well equipped for and confident in their work even in an emergency situation.
Security Vetted - All A Furry World sitters are required to obtain a Police Check a copy of which we will be very happy to email to you for your peace of mind.
Insured - For your peace of mind, all A Furry World carers are fully covered by our industry-standard insurance.
Home Security - having an A Furry World carer entering your home on a regular basis, taking in post and changing light and blind positioning will help keep that lived-in look.
No Advertising Vehicles or clothing - As part of keeping your pet and home safe we have made the decision NOT to drive advertising vehicles or wear clothing with advertising as this would highlight the fact that you are not at home and, although it would of course be of great benefit to our business to widely advertise our services, we believe that the safety of your cats and your home is more important than our self-promotion.
Recommended by Vets - we are well known among both vets and pet professionals who are happy to recommend and work with us.
Same Designated Carer at no extra cost - when first booking with A Furry World you will be assigned a Carer. For both your and your pet's comfort and peace of mind, it will be your designated carer who will take care of our pet from then on. This of course with the exception of carers own holiday or sickness in which case you will be informed and your alternative carer will be introduced where at all possible.
Ongoing training - before their first assignment all carers receive in-house training and many of our carers already have experience from vet nursing, animal rescue work as well of course as having pets in their own lives. Many carers also choose to sign up for external certificated courses and training including Cat Behaviour and Cat Health and Welfare.
Free Initial Meeting - all clients are required to fill out a detailed form to help us understand all wishes and requirements to offer the best care possible. We also arrange a face-to-face meeting for you to have a chance to ask any questions you may have and for and your pet to get to know their new friend.
Key Holder Service - we offer to keep hold of your keys in order to make booking your pet care as easy and quick as possible. All you have to do is email us to make a booking request and, once confirmed, we are good to go.
Trusted by Pet Professionals - we are well known among both vets and pet professionals who are happy to recommend and work with us.
Provides care 365 days a year - including weekends, school holidays, bank holidays, Christmas & New Year.
Member of FSB - The Federation of Small Businesses provides us with additional insurance, ongoing support and industry-relevant information helping us keep up-to-date and informed for the benefit of both us and our clients.
Supporter of ICatCare - ICatCare is an international cat charity organisation for the promotion of feline health and well-being. A Furry World wholeheartedly supports the fantastic work they do. Their website is also an excellent resource for a world of cat-related information.
Sponsors of Dogs Trust - Their mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. Meet GOLDIE & TY
Sponsors of a Cat Cabin - at Cats Protection http://www.cats.org.uk/ click on the videos below to see some of the purry friends at Cat Protection.
Services - Since foundation we have offered a comprehensive range of services to suit our client's requirements. The services and areas we cover include; Cat Sitting in North London N1, N5, N6, N8, N16, NW1 & NW6. We also offer dog walking with dog walker in Islington, N1, N5. If you are looking for live-in care or house-sitting in North or East London including Islington N1 N5 we can help. For Critter boarding including, Rabbit Boarding, Hamster Boarding, Guinea Pig Boarding and Gerbil Boarding we have clients come to us from North, East, South and West London as well as from Kent and Essex.
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