1. Initial enquiry
2. Confirmation of availability
3. Email confirmation of meeting including:
~Booking form (you will need to fill this out and email back to the office before the meeting)
5. Introductory meeting with your carer in which you will hand over the keys (for visits and house-sitting)
6. Care can start
You will receive an invoice following your initial meeting. A 50% up front, non-refundable, payment is due immediately upon receipt of this invoice with final payment due on the first day of care. If payments are not made on time we reserve the right not to carry out visits. All payments must go straight to the AFW bank account.
Yes, for your peace of mind, we are insured by a specialist pet business insurance company. A copy of which you will receive with your initial "meeting arrangement" email.
Our insurance is an industry standard third party insurance, so insurance covering incidents involving third parties. However any medical attention your pets may need would need to be covered by your insurance (or if you haven’t got insurance by you)
Yes our insurance covers third party (industry standard) but for any incident / accident leaving your pet needing a vet visit it would need to be either covered by the offender (dog, cat etc.) or by your own insurance. Please check your pet is covered whilst in the care of a professional carer.
We do our very best to be flexible at short notice (for our existing clients especially) so if you get invited for a surprise weekend away or will have to go away with work at short notice do contact us and we will do the best we can – but of cause the earlier you book the better.
We are happy to visit and board any day of the year! Please note that on bank holidays, Christmas and New Year these are charged at double rate.
We will arrange for another carer to cover the care for as long as needed. Depending on the situation you will be informed either before or after the replacement.
Absolutely, we will arrange a free face-to-face meeting before start of care, this gives us a chance to get familiar with your pet and you a chance to ask your designated carer any questions you may have
Yes absolutely for your piece of mind all carers are policed checked! We also have a two part interview process in one of which we will go through our very comprehensive carer manual. As well as this a minimum of two references are required from each carer.
We ask that you bring everything your self, including cage, bedding, hay, pallets, fresh food etc this allows your pet to be as relaxed as possible and lessens the risk of tummy upset. If you have not brought sufficient for the stay we will buy this and charge to you (plus a shopping fee)
Your pet will be staying with your most local, available, carer.
We ask that you bring everything your self, except for the cage which we can provide. You will need to bring bedding, hay, pallets, fresh food etc this allows your pet to be as relaxed as possible and lessens the risk of tummy upset. If you have not brought sufficient for the stay we will buy this and charge to you (plus a shopping fee)
Yes, you can book (in principle) as many visits as you like, subject to availability. Each visit is charged individually.
Each visit has a duration of approximately 30min
You will need to provide everything that your pet needs, but the only things you will need to provide for your carer is a bed (incl. bedding) and towels.
If you have an alarm in your home we will of cause set this as instructed ALSO when we are not in your home.
Also we do not drive advertising vehicles in order not to highlight that we are visiting (and by extension that you are away) - we are there to take care of your pet NOT to advertise ourselves! Whilst visiting we will also alternate blind/curtain positioning and lights making your home looked “lived in”